Frequently Asked Questions

WE WORK WITH ALL INSURANCE COMPANIES. HERE ARE A FEW OF THE REGULARS...

Progressive logo in white text on a blue background.
Great American Insurance Group logo on a red background with a white eagle and text.
Allstate logo: blue hands cupping a blue orb, with text "Allstate, You're in good hands."
Safeco Insurance logo, blue and gray squares, white text. "A Liberty Mutual Company" below.

  • Are you open on Saturday?

    No. Our regular business hours are Monday – Friday 8a.m. til 5p.m.

  • I've had an accident. What is the first thing I need to do?

    Call your insurance company.  They will instruct you on what steps to take. Some insurance companies will have their own adjuster come out and write an estimate while others will direct you to a repair shop to have an estimate written.

  • Where do I get a claim number?

    Claim numbers are issued by your insurance company at the time you report your accident. Write it down and bring it in with you when you come in to begin the repair process, we will do the rest.

  • Will I have to pay a deductible?

    Your deductible is set at the time you purchase your insurance policy.  If you are unsure about whether or not you have a deductible, contact your agent.  He/she will explain how this is determined.  If there is a deductible due, you will be responsible for paying that portion directly to Carl Owens when the repair is complete.

  • Will I be able to get a rental car?

    If you need a rental car, contact your insurance company.  In order for the insurance company to pay for a rental car, you must have that option on your policy or be the claimant on the other party's insurance policy.

  • Can I leave my vehicle at the shop when I come for the estimate?

    In some cases, the vehicle can be left with us at the time the estimate is written. However, in order to provide the most efficient service, we prefer to order your parts first and then schedule the vehicle in after the parts are received.

  • If my vehicle's frame is damaged, is it a total loss?

    With the computerized frame machines and certified technicians we have on staff, most frame damage can be repaired.  It will be up to the insurance company to determine whether the vehicle is damaged badly enough to be considered a total loss.

  • Can you match the paint color?

    Yes. We have a mixing station that uses a high-powered computer and camera system that allows us to match and mix paint to any possible color.

  • How will I know when my vehicle is ready?

    The estimator assigned to your repair will contact you when your vehicle is ready.  You can also call or email the estimator at any time if you have questions concerning your vehicle.

  • Do you offer free estimates?

    Yes, we provide free estimates at our facility or on-site for your convenience. We're a preferred repair shop for many insurance companies.

  • How long have you been in business?

    Carl Owens has been serving East Texas since 1965, making us a family-owned business with over 50 years of experience in collision repair.

  • Do you work with insurance companies?

    Yes, we're a preferred shop for many major insurance companies and handle all claim coordination, estimates, and digital submissions to streamline your repair process.

  • Can you paint heavy equipment?

    Absolutely. We paint all types of oilfield equipment including frac equipment and coiled tubing units using our six industrial paint booths and dustless hydroblasting system.

  • What's your paint matching capability?

    We have a Sherwin Williams paint mixing station with high-powered computer and camera system that can match any color calculated to the exact ounce.

  • Do you repair RVs and motorhomes?

    Yes, we're a full-service RV center handling body work, paint, decal replacement, fiberglass repair, and have access to over 40,000 RV parts and accessories.

  • Can you handle large fleets?

    Our facility spans 9 acres with multiple large body shops, allowing us to work on several fleet units simultaneously for faster turnaround times.

  • Do you offer pickup and delivery?

    Yes, we provide pickup and delivery services for vehicles throughout the East Texas area for your convenience.

  • What areas do you serve?

    We serve the entire East Texas area including Tyler, Longview, Kilgore, Marshall, Athens, and along the I-20 corridor and Highways 69 and 31.

  • Are you insured for garage liability?

    Yes, we carry comprehensive garage liability coverage that protects client vehicles during all repairs, paint work, and while on our premises.

  • Can you do 3-axle alignments?

    Yes, we have advanced Bee Line laser 3-axle alignment equipment and a 50-ton push/pull frame machine designed specifically for heavy trucks and trailers.

  • Do you sandblast equipment?

    Yes, we use state-of-the-art dustless hydro blast equipment that's faster than traditional sandblasting and works on aluminum, steel, fiberglass, and more materials.